The Sprout Group NZ Ltd, trading as Sprout Financial, holds a Financial Advice Provider licence issued by the FMA to provide financial advice services.
Financial Services Provider Number: FSP1002564
Phone: 0800 437635
Email: info@sproutfs.co.nz
Website: www.sproutfs.co.nz
Postal Address: 9 Huron Street, Takapuna, Auckland 0622 (Attn: Sprout Financial Services)
Sprout Financial provides advice on the following areas:
I do not charge you a fee if you decide to take out an insurance policy following my advice. The insurance provider will pay us a commission if you decide to take up our advice. However, I may charge you for the financial advice that I provide if you cancel your health or life insurance policy within the first two years of its inception. We will use the following formula to calculate the fee:
Cancellation fee: $3,000 for a maximum of 10 hours of work, calculated at $300 per hour.
If you do cancel your policy within the first 24 months, this will be worked out based on the time worked and invoiced to you.
For financial planning advice, I charge a fee for the preparation and delivery of a written financial plan. The fee for this service is $2,500 incl. GST. Should you wish to have your financial plan reviewed on an ongoing basis, an annual review fee of $575 incl. GST applies. These fees will be confirmed in writing and agreed with you before any work begins.
If your insurance policy is cancelled or materially changed within 24 months, the insurer may request that we repay our commission. In this case, Sprout may charge you a one-off fee, calculated at the hourly rate above and capped at the value of the repaid commission. You will be invoiced within 30 days to pay.
Sprout may receive upfront and ongoing commissions from providers. This helps cover the cost of giving you advice and supporting you over time.
Sprout may receive a commission from the KiwiSaver providers listed, generally consisting of:
Your adviser will confirm exact commission rates relevant to your KiwiSaver product before any product is put in place.
Sprout may receive commissions from investment fund providers. These may include an ongoing portfolio fee of up to 1% per annum of account balance, paid monthly, as well as ongoing trail commissions of 0.25% per annum for managed funds. Your adviser will confirm exact rates before any product is put in place.
While we are paid by product providers when placing business, we always prioritise your needs. We manage any potential conflicts by:
Under the Financial Markets Conduct Act, our advisers are legally obligated to:
If you have a concern about your adviser or the service received, please contact:
Brittany Te Patu
Phone: 0800 437635
Email: brittany@sproutfs.co.nz
Subject Line: Complaint – [Your Name]
We’ll acknowledge your complaint within 24 hours and aim to resolve it within 7 working days. All complaints are recorded and treated seriously.
If we’re unable to resolve your complaint, you can contact our free, independent dispute resolution scheme:
Financial Services Complaints Ltd (FSCL)
Address: PO Box 5967, Wellington 6140
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
This information is accurate and has been fact-checked as of May 2026. It may be updated from time to time in line with our regulatory obligations and any changes to the Privacy Act 2020 or Financial Markets Conduct Act 2013. Sprout Financial reserves the right to make changes without prior notice to ensure compliance and relevance. For the latest version, please refer to our website at www.sproutfs.co.nz or request a current copy at any time.
